Nuvox | Privacy Policy

Last Updated: 10 October 2025

This Privacy Policy describes how Nuvox Ltd. (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website www.nuvox.co.uk (the “Site”), purchase our products, or otherwise use our services (collectively, the “Services”).

For the purposes of this policy, “you” refers to you as a user of our Services, whether as a customer, website visitor, or any individual whose information we collect. Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of your information in accordance with this policy.

1. Who We Are (Data Controller)

The data controller responsible for your personal information is Nuvox Ltd. We are committed to protecting your privacy in compliance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Company Name: Nuvox Ltd.
Email: info@nuvox.co.uk
Website: www.nuvox.co.uk

2. The Personal Information We Collect

We collect personal information to provide and improve our Services. The types of information we collect depend on how you interact with us.

Information You Provide Directly to Us

Contact Details: Your name, billing address, shipping address, email address, and phone number.
Order Information: Details of the products you purchase, payment confirmation, and transaction details.
Account Information: Your username, password, and other security information if you create an account with us.
Customer Support Information: Any information you provide in communications with our support team, such as emails or messages.

Information We Collect Automatically

When you visit our Site, we automatically collect certain information about your device and interaction with our Services (“Usage Data”). This may include:

Device Information: Your IP address, browser type, operating system, and device identifiers.
Interaction Data: Information about how you navigate our Site, including the pages you view, the links you click, and the time you spend on our Site.

This information is collected using cookies and similar tracking technologies. For more details, see Section 6 below.

3. How and Why We Use Your Personal Information

We use your personal information for several purposes, and we only do so when we have a valid legal basis under UK GDPR.

Purpose of Use	Types of Information Used	Legal Basis
To Fulfil Your Orders	Contact Details, Order Information	Performance of a Contract
To Manage Your Account	Account Information, Contact Details	Performance of a Contract
To Communicate With You	Contact Details, Customer Support Info	Legitimate Interest (to provide customer service)
For Marketing & Advertising	Contact Details, Interaction Data	Consent (where required) or Legitimate Interest
To Improve Our Services	Interaction Data, Device Information	Legitimate Interest (to improve our offerings)
For Security & Fraud Prevention	Contact, Order, & Device Information	Legitimate Interest (to protect our business)
To Comply With Legal Obligations	Order Information, Contact Details	Legal Obligation (e.g., for tax and accounting)

4. Who We Share Your Personal Information With

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

Service Providers: We share information with trusted third parties who perform services on our behalf, such as payment processors (e.g., Stripe, PayPal), shipping couriers (e.g., Royal Mail, DPD), and IT service providers.
Marketing Partners: With your consent, we may share information with marketing partners to send you relevant communications.
Legal and Regulatory Authorities: We may disclose your information if required by law or to respond to a valid legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. International Data Transfers

Your personal information may be processed in countries outside of the United Kingdom (UK) and the European Economic Area (EEA). When we transfer your data internationally, we ensure it is protected by implementing appropriate safeguards, such as the UK’s International Data Transfer Agreement (IDTA) or other legally recognised transfer mechanisms.

6. Cookies and Tracking Technologies

Our Site uses cookies to enhance functionality, analyse performance, and personalise your experience. When you first visit our Site, you will be presented with a cookie banner asking for your consent for non-essential cookies. You can manage your cookie preferences at any time. For more information, please see our Cookie Policy.

7. Data Security

We implement robust technical and organisational security measures to protect your personal information from unauthorised access, loss, or misuse. These include encryption, access controls, and secure data storage. However, no method of transmission over the internet is 100% secure.

8. Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, we are required by UK law to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

9. Your Data Protection Rights

Under UK GDPR, you have the following rights regarding your personal information:

The right to be informed about how we use your data.
The right of access to the personal information we hold about you.
The right to rectification of inaccurate personal information.
The right to erasure (or “the right to be forgotten”).
The right to restrict processing of your personal information.
The right to data portability to receive your data in a machine-readable format.
The right to object to the processing of your data, particularly for direct marketing.
Rights related to automated decision-making and profiling.

To exercise any of these rights, please contact us at info@nuvox.co.uk.

You also have the right to lodge a complaint with the UK’s data protection authority, the Information Commissioner’s Office (ICO), at www.ico.org.uk.

10. Children’s Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with their information, please contact us to request its deletion.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the “Last Updated” date.