Nuvox | Cookie Policy

Last Updated: 10 October 2025

This Cookie Policy explains how Nuvox Ltd. (“we,” “us,” or “our”) uses cookies and similar technologies on our website, www.nuvox.co.uk (the “Site”). This policy is designed to help you understand what cookies are, why we use them, and how you can manage your preferences.

This policy should be read alongside our main Privacy Policy, which provides more detail on how we handle your personal data.

1. Who We Are

The entity responsible for the use of cookies on this website under the UK’s Privacy and Electronic Communications Regulations (PECR) and the UK GDPR is:

• Email: info@nuvox.co.uk
• Website: www.nuvox.co.uk

2. What Are Cookies? 

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the site owners.

In this policy, when we refer to “cookies,” we also include similar technologies like pixels and web beacons that perform a similar function.

3. The Types of Cookies We Use

We use different categories of cookies for various purposes. You can control your preferences for non-essential cookies at any time.

3.1 Strictly Necessary Cookies

These cookies are essential for the basic operation of our Site. They enable core functionality such as navigating the site, adding items to your shopping basket, and processing payments securely.

• Purpose: To make the website function correctly and securely.
• Legal Basis: These cookies are exempt from consent requirements under PECR as they are essential for the service you have requested. They are always active.

3.2 Functional Cookies

These cookies allow our Site to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features.

• Purpose: To improve your user experience by remembering your preferences.
• Legal Basis: Your explicit consent, which you can provide or withdraw via our cookie banner.

3.3 Analytics and Performance Cookies

These cookies collect information about how you use our Site, such as which pages you visit most often and if you encounter any errors. This data helps us understand and improve how our website is performing.

• Purpose: To analyse user behaviour and optimise the performance of our Site.
• Legal Basis: Your explicit consent, which you can provide or withdraw via our cookie banner.

3.4 Marketing and Advertising Cookies

These cookies are used to deliver advertisements that are more relevant to you and your interests. They may be set by us or by third-party advertising networks. They remember that you have visited our site and this information is shared with other organisations such as advertisers.

• Purpose: To personalise marketing content and measure the effectiveness of advertising campaigns.
• Legal Basis: Your explicit consent, which you can provide or withdraw via our cookie banner.

4. Third-Party Cookies

Some cookies on our Site may be set by third-party services that we use. These can include:

• Analytics Providers: Such as Google Analytics, to help us analyse website traffic.
• Advertising Networks: To help us deliver targeted advertising.
• Social Media Platforms: To allow you to share content from our site on social media.

These third parties have their own privacy and cookie policies, and we do not have control over the cookies they set.

5. How to Manage Your Cookie Preferences

You are in control of your cookie settings.

• Cookie Banner: When you first visit our Site, a cookie banner will appear, asking for your consent to set non-essential cookies. You can accept all, reject all, or customise your preferences.
• Browser Settings: You can also control cookies through your web browser settings. Most browsers allow you to block cookies or delete those already on your device. Please note that if you block Strictly Necessary cookies, parts of our Site may not function correctly.
• Global Privacy Control (GPC): Our Site recognises the GPC signal. If you have GPC enabled in your browser, we will automatically treat this as a request to opt out of cookies used for advertising.

6. How Long Are Cookies Stored?

• Session Cookies: These are temporary and are deleted as soon as you close your browser.
• Persistent Cookies: These remain on your device for a set period or until you manually delete them.

The specific duration of each cookie is detailed in our cookie management tool, accessible via the cookie banner.

7. Your Rights & Further Information

You have the right to withdraw your consent to our use of non-essential cookies at any time.

For a comprehensive overview of your data protection rights, including your right to access, rectify, or erase your personal data, please see our main Privacy Policy. If you have any questions about our use of cookies, please contact us at info@nuvox.co.uk.

8. Changes to This Cookie Policy

We may update this policy from time to time to reflect changes in technology or legislation. We will post any changes on this page and update the “Last Updated” date at the top.